HMRC's Latest IT Fail - and What to Do About It

On Monday, I called the HMRC to give them some information they wanted from me. After being placed on hold for about 10 minutes, I finally got through, and was rightly “taken through security”. After all, it's vitally important that HMRC and similar organisations establish that the person they are talking to is indeed that person. Unfortunately, security had been “upgraded”, so you probably know what is coming next....

On Open Enterprise blog.