21 November 2010

Digital Society vs. Digital Economy Act

Here's an interesting move:

Britons will be forced to apply online for government services such as student loans, driving licences, passports and benefits under cost-cutting plans to be unveiled this week.

Officials say getting rid of all paper applications could save billions of pounds. They insist that vulnerable groups will be able to fill in forms digitally at their local post offices.

The plans are likely to infuriate millions of people. Around 27% of households still have no internet connection at home and six million people aged over 65 have never used the web.

Lord Oakeshott, a Liberal Democrat Treasury spokesman, said: "We must cut costs and boost post offices as much as we possibly can, but many millions of people – not just pensioners – are not online and never will be. They must never be made to feel the state treats them as second-class citizens."

As an out-and-out technophile, I have a lot of sympathy with this move. After all, it's really akin to moving everyone to electricity. But it does mean that strenuous efforts must be made to ensure that everyone really has ready access to the Internet.

And that, of course, is a bit of a problem when the ultimate sanction of the Digital Economy Act is to block people's access (even if the government tries to deny that it will "disconnect" people - it amounts to the same thing, whatever the words.) If, as this suggests and I think is right, the Internet becomes an absolutely indispensable means of exercising key rights (like being able to communicate with the government) then it inevitably makes taking those rights away even more problematic.

So I predict that the more the present coaltion pushes in this direction, the more difficulties it will have down the line with courts unimpressed with people being disadvantaged so seriously for allegedly infringing on a government-granted monopoly: this makes a response that was never proportionate to begin with even more disproportionate.

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