E-commerce 2.0

It is striking how everybody is talking about Web 2.0, and yet nobody seems to mention e-commerce 2.0. In part, this is probably because few have managed to work out how to apply Web 2.0 technologies to e-commerce sites that are not directly based on selling those technologies (as most Web 2.0 start-ups are).

For a good example of what an e-commerce 2.0 site looks like, you could do worse than try Chinesepod.com (via Juliette White), a site that helps you learn Mandarin Chinese over the Net.

The Web 2.0-ness is evident in the name - though I do wish people would come up with a different word for what is, after all, just an mp3 file. It has a viral business model - make the audio files of the lessons freely available under a Creative Commons licence so that they can be passed on, and charge for extra features like transcripts and exercises. The site even has a wiki (which has some useful links).

But in many ways the most telling feature is the fact that as well as a standalone blog, the entire opening page is organised like one, with the lessons arranged in reverse chronological order, complete with some very healthy levels of comments. Moreover, the Chinesepod people (Chinese podpeople?) are very sensibly drawing on the suggestions of their users to improve and extend their service. Now that's what I call e-commerce 2.0.

Google's Creeping Cultural Imperialism

Another day, another Google launch.

As the official Google blog announced, the company is launching a pilot programme to digitise national archive content "and offer it to everyone in the world for free."

And what national archives might these be? Well, not just any old common-or-garden national archives, but "the National Archives", which as Google's blog says:

was founded with the express purpose of ... serving America by documenting our government and our nation.

Right, so these documents are fundamentally "serving America". A quick look at what's on offer reveals the United Motion Newsreel Pictures, a series which, according to the accompanying text, "was produced by the Office of War Information and financed by the U. S. government", and was "[d]esigned as a counter-propaganda medium."

So there we have it: this is (literally) vintage propaganda. And nothing wrong with that: everybody did it, and it's useful to be able to view how they did it. But as with the Google Print/Books project, there is a slight problem here.

When Google first started, it did not set out to become a search engine for US Web content: it wanted it all - and went a long way to achieving that, which is part of its power. But when it comes to books, and even more where films are concerned, there is just too much to hope to encompass; of necessity, you have to choose where to start, and where to concentrate your efforts.

Google, quite sensibly, has started with those nearest home, the US National Archives. But I doubt somehow that it will be rushing to add to other nations' archives. Of course, those nations could digitise and index their own archives - but it wouldn't be part of the Google collection, which would always have primacy, even if the indexed content were submitted to them.

It's a bit like Microsoft's applications: however much governments tell the company to erect Chinese walls between the programmers working on Windows and those working on applications, there is bound to be some leakiness. As a result, Windows programs from Microsoft have always had an advantage over those from other companies. The same will happen with Google's content: anything it produces will inevitably be more tightly integrated into their search engine.

And so, wittingly or not, Google becomes an instrument of cultural imperialism, just like that nice Mr Chirac warned. The problem is that there is nothing so terribly wrong with what Google is doing, or even the way that it is doing it; but it is important to recognise that these little projects that it sporadically announces are not neutral contributions to the sum of the world's open knowledge, but come with very particular biases and knock-on effects.