Mobile 2.0? I Hope Not....

Fabrizio Capobianco reckons today is a frabjous day:

1&1, the largest web hoster in the world, went live with a mobile email solution last week in Germany. They are using Funambol, integrated with OpenXchange. Open source on all levels...

Why is it the start of a revolution?

Because this not a carrier, though they are offering mobile email directly to their users. An ISP offering mobile messaging... The start of a big shift in this market, where you will get your email pushed to your phone directly from the company that "owns" your email. In 99.99% of the cases, that is not your mobile carrier...

I agree that this is big - unfortunately.

I say unfortunately because the company making this move is 1&1, from whom I have had some of the worst service ever. At one point, as a special concession, 1&1 agreed to upgrade my online storage to the level that everyone else was getting - as a long-standing customer, I was of course being penalised for my loyalty - but only if I *faxed* them a formal request. The idea of automatic upgrades, or even upgrades after a telephone request was just too much to ask, it seemed.

So while I applaud the move in theory, I would advise people to wait until companies with more respect for the customer get involved.