HMRC's Latest IT Fail - and What to Do About It

On Monday, I called the HMRC to give them some information they wanted from me. After being placed on hold for about 10 minutes, I finally got through, and was rightly “taken through security”. After all, it's vitally important that HMRC and similar organisations establish that the person they are talking to is indeed that person. Unfortunately, security had been “upgraded”, so you probably know what is coming next....

On Open Enterprise blog.

Blogger's Massive Fail

I can't believe this. When posting the previous entry, I got this message:

Blogger currently allows a maximum of 10 labels per post, and 2000 labels per blog. To get rid of this message, you will have to correct the appropriate label counts.

It seems that I have exceeded my quota of 2000 labels per blog: how insane is that? How can I limit myself to a set number of labels given that the world moves on and new ideas come along that need new labels.

Time to explore those export options....

Open Source and the Fear of Failure

Yesterday I took part in an interesting event organised by BT called "Accelerating Enterprise adoption of Open Source Software" (disclaimer: filthy lucre was involved.) One topic that elicited much comment was why the public sector has singularly failed to deploy open source. As well as political issues (Tony Blair was and presumably still is manifestly in awe of (Sir) Bill Gates), there's another important issue to do with a fear of failure.

Nobody in government wants to take a chance on something new, so they stick with the old suppliers and the old solutions. When those (almost inevitably) fail, this causes people to be even more cautious, and so the vicious circle continues.

That's clearly bad news for open source, but here's a particularly good articulation of why the fear of failure is bad for governments more generally:

When I’ve spoken with government people, they confess a phobia of failure. Yet without the opportunity to fail, government – like industry and media – cannot experiment and thus innovate. We must give government the license to fail. That is difficult, especially because it is the citizenry that must grant that permission. I think government must begin to recast its relationship by opening up pilot procts to input and discussion, to smart ideas and improvements. I’m not suggesting for a second that every decision be turned into a vote, that law become a wiki. Government still exercises its responsibility. But it needs to use the new mechanisms of the web to hear those ideas. I would look for examples to Dell’s Ideastorm, Starbucks’ My Starbucks Idea, and Best Buy’s Idea Exchange.

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Why OpenOffice.org Failed – and What to Do About It

Last week I noted that the release of OpenOffice.org 3.0 seems to mark an important milestone in its adoption, judging at least by the healthy – and continuing – rate of downloads. But in many ways, success teaches us nothing; what is far more revealing is failure....

On Open Enterprise blog.