How Proprietary JAWS Bites the Blind

Here's a heart-warming tale of those kind people who make proprietary software, specifically of the piquantly-named company Freedom Scientific, which produces a program called JAWS:

JAWS (an acronym for Job Access With Speech) is a screen reader, a software program for visually impaired users, produced by the Blind and Low Vision Group at Freedom Scientific of St. Petersburg, Florida, USA. Its purpose is to make personal computers using Microsoft Windows accessible to blind and visually impaired users. It accomplishes this by providing the user with access to the information displayed on the screen via text-to-speech or by means of a braille display and allows for comprehensive keyboard interaction with the computer.

Clearly, JAWS fulfils an important function for the visually impaired. One might presume it is a font of benevolence and altruism, doing its utmost to help a group of people who are already at a disadvantage. Maybe not, according to this petition:

Braille displays require a screen reader in order to work. Freedom Scientific has steadfastly refused to provide Braille display manufacturers with the driver development kit required to enable a particular Braille device to communicate with JAWS. Instead, the manufacturer must first pay an outrageous sum of money before support for the Braille device will be permitted. What's more, this charge to the Braille display manufacturer is not a one-time fee but is imposed annually.

Well, that doesn't sound very kind. So why on earth do people put up with this?

One might ask how Freedom Scientific can play the gatekeeper to its JAWS product where Braille driver support is concerned. The answer is simply and for no other reason because it can.

...

I for one am shocked, appalled, and amazed that Freedom Scientific would impose such limitations and restrictions not only upon its own customer base but also on those organizations which manufacture products that supplement the information that JAWS provides. This draconian and self-serving policy is not at all in keeping with the pro-Braille spirit exemplified by the Braille Readers are Leaders Initiative set into motion earlier this year by the National Federation of the Blind in honor of the Bicentennial celebration of Louis Braille. Instead of offering an additional opportunity to expand the usage of Braille, it stifles the ability of the blind consumer to choose the Braille display that will best meet his/her needs.

And the reason it can, of course, is because it is proprietary software, which means that nobody can route around the problem.

This episode shows once again why it is vital for such software to be open source so that there is no gatekeeper, and so that the community's needs come first, not the desire of a company to make as much money as possible regardless of the plight of the people it affects.

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How Proprietary Systems Can Kill

Or could do:

The bewildering variety of new medical devices in U.S. hospitals promises higher standards of care. But it also poses new opportunities for error. A growing number of physicians believe that the interoperability of medical devices--their ability to communicate with each other--could make hospitals safer and more efficient.

"Today, there are many proprietary systems available from different vendors, but the problem is, these systems can't talk to one another," says Douglas Rosendale, a surgeon who works on information integration at Veterans Health Administration and Harvard Brigham and Women's Hospital. "If they can't interface, then they can't share information, which could have an impact on patient care." Estimates of the number of preventable deaths caused each year by medical errors in American hospitals range from 98,000 to 195,000.

You know the answer, people: open standards, open source. (Via James Tyrrell.)