The Logic and Logistics of Open Source Support

It's widely accepted that one of the biggest remaining obstacles to the uptake of open source solutions within companies is the lack of support, whether real or simply perceived. So here comes OpenLogic, with its new way of tapping into the hackers who write the code to sort out the logistics of providing high-quality support: the OpenLogic Expert Community.

Sounds great. Except for one thing: LinuxCare tried more or less the same idea during dotcom 1.0. Didn't work then, and now...? (Via Enterprise Open Source Magazine.)