Newham and the Prisoner's Dilemma

Yesterday I had another meeting with Richard Steel, CIO of Newham, who was generous with both his time and information. After our introductory session a few weeks ago, we got down to the nitty-gritty – the server side. I was impressed by spaghetti-like complexity of the diagram showing the links between the disparate services and their databases: running a borough is clearly an incredibly complex job, and it's clear that we are still in the early days of automating that process.

Two things emerged during the morning, one good, and one bad...

On Open Enterprise blog.